Consumer return policies in omnichannel operations

Leela Nageswaran, Soo-Haeng Cho, Alan Scheller-Wolf

Year of publication:	2020
Authors:	Nageswaran, Leela ; Cho, Soo-Haeng ; Scheller-Wolf, Alan
Published in:	Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 66.2020, 12, p. 5558-5575
Subject:	product returns \| retail operations \| omnichannel \| OM-marketing interface \| Multikanalvertrieb \| Multichannel strategy \| Einzelhandel \| Retail trade \| Konsumentenverhalten \| Consumer behaviour \| Kundenservice \| Customer service \| Beschwerdemanagement \| Complaint management \| Online-Handel \| Online retailing \| Betriebliche Kreislaufwirtschaft \| Reverse logistics \| Beziehungsmarketing \| Relationship marketing

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