Consumer's re-participation in online flash sale after service failure : a moderated-mediation study
Anjali Sharma, K.R. Jayasimha and Himanshu Shekhar Srivastava
| Year of publication: |
2024
|
|---|---|
| Authors: | Sharma, Anjali ; Jayasimha, K. R. ; Srivastava, Himanshu Shekhar |
| Subject: | consumer competition | deal proneness | deal type | online flash sale (OFS) | product consumption motivation type | Service failure | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08911762.2024.2303638 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015050010