Consumer trust relations with payment cards and banks : an exploratory study
Tuija Koivunen and Helena Tuorila
Year of publication: |
2015
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Authors: | Koivunen, Tuija ; Tuorila, Helena |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Blackwell Science, ISSN 1470-6423, ZDB-ID 2045189-1. - Vol. 39.2015, 2, p. 85-93
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Subject: | Banks | consumer complaints | payment cards | qualitative study | trust | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Chipkarte | Smart card | Kreditkarte | Credit card | Bank | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Electronic Banking | Electronic banking |
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