Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Year of publication: |
2022
|
---|---|
Authors: | Hale, Dena ; Thakur, Ramendra ; Riggs, John ; Altobello, Suzanne |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 5, p. 637-657
|
Subject: | Decision-making | Health services | Medical insurance | Professional services | Self-efficacy | Service delivery | Service purchase | Structural equation modeling | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Gesundheitsversorgung | Health care | Strukturgleichungsmodell | Structural equation model |
-
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen, (2015)
-
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu, (2015)
-
Wiegard, Rouven, (2019)
- More ...
-
Hale, Dena, (2021)
-
Manager’s report : organizational culture & strategy association
Thakur, Ramendra, (2018)
-
Service innovation: A comparative study of U.S. and Indian service firms
Thakur, Ramendra, (2013)
- More ...