Contirbution to quality research : a literature review of Kano's model from 1998 to 2012
Tainyi (Ted) Luor, Hsi-Peng Lu, Kang-Min Chien and Tzong-Chen Wu
| Year of publication: |
2015
|
|---|---|
| Authors: | Luor, Tainyi Ted ; Lu, Hsi-Peng ; Chien, Kang-Min ; Wu, Tzong-Chen |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 3/4, p. 234-247
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| Subject: | Kano's model | quality | contribution research | Bibliometrie | Bibliometrics | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Produktqualität | Product quality | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011300219