Corporate reputation, service innovation and cross-buying intention : a test on reciprocal relationship and mediation effect
Year of publication: |
2018
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Authors: | Manohar, Sridhar ; Palanisamy, Ganesan |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 9.2018, 2, p. 158-176
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Subject: | service innovation | corporate reputation | reciprocal relationship | cross-buying intention | Firmenimage | Corporate reputation | Beziehungsmarketing | Relationship marketing | Innovation | Dienstleistungssektor | Service industry |
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