Creating value for patients through service encounter experiences : evidence from Turkey

Mahmut Selami Akin and Abdullah Okumuş

Year of publication:	2023
Authors:	Akin, Mahmut Selami ; Okumuş, Abdullah
Subject:	Analytical hierarchical process \| Behavioral intention \| Patient experience \| Patient satisfaction \| Service encounters \| Structural equation modeling \| Patienten \| Patients \| Türkei \| Turkey \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Krankenhaus \| Hospital \| Strukturgleichungsmodell \| Structural equation model \| Gesundheitsversorgung \| Health care \| Konsumentenverhalten \| Consumer behaviour \| Experiment \| Kundenservice \| Customer service

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