Cross-level relationship of implemented high performance work system and employee service outcomes : the mediating role of affective commitment
Year of publication: |
2017
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Authors: | Riaz, Amir ; Mahmood, Hafiz Zahid |
Published in: |
Pakistan journal of commerce and social sciences. - Lahore : [Verlag nicht ermittelbar], ISSN 2309-8619, ZDB-ID 2526678-0. - Vol. 11.2017, 1, p. 252-274
|
Subject: | high performance work system (HPWS) | service performance | service oriented OCB | banking sector | affective commitment | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Personalmanagement | Human Resource Management | Mitarbeiterbindung | Employee retention | Arbeitszufriedenheit | Job satisfaction | Dienstleistungssektor | Service industry | Unternehmenserfolg | Firm performance | Arbeitsleistung | Job performance | Performance-Messung | Performance measurement | Beziehungsmarketing | Relationship marketing | Empirische Methode | Empirical method | Bank |
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