Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia Amelia, Christine Mathies and Paul G. Patterson
| Year of publication: |
2022
|
|---|---|
| Authors: | Amelia, Amelia ; Mathies, Christine ; Patterson, Paul G. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 2, p. 321-341
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| Subject: | Frontline service robot | Human-robot interaction | Retail banking | SRAM | Thematic analysis | UTAUT | Privatkundengeschäft | Personal banking | Roboter | Robot | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-10-2020-0374 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012880728