Customer courtesy and service performance : the roles of self-efficacy and social context

David J. Yoon, Cindy P. Muir (Zapata), Mahn Hee Yoon, Eugene Kim

Year of publication:	2022
Authors:	Yoon, David J. ; Muir, Cindy P. ; Yoon, Mahn Hee ; Kim, Eugene
Published in:	Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior. - Chichester, Sussex : Wiley, ISSN 1099-1379, ZDB-ID 1501859-3. - Vol. 43.2022, 6, p. 1015-1037
Subject:	customer courtesy \| organizational climate \| perceived organizational support \| self-efficacy \| service performance \| Dienstleistungsqualität \| Service quality \| Betriebsklima \| Work climate \| Kundenzufriedenheit \| Customer satisfaction \| Performance-Messung \| Performance measurement \| Beziehungsmarketing \| Relationship marketing

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