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Customer-driven operations : aligning quality tools and business processes for customer excellence

Christopher K. Ahoy
Year of publication:
2009
Authors: Ahoy, Christopher K.
Publisher: New York [u.a.] : McGraw-Hill
Subject: Unternehmen | Enterprise | Prozessmanagement | Business process management | Qualitätsmanagement | Quality management | Lieferantenmanagement | Supplier relationship management | Kundenorientierung | Operations Management | Logistikplanung
Description of contents: Table of Contents [gbv.de]
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