Customer experience in digital banking : a review and future research directions
Shilpa Chauhan and Asif Akhtar and Ashish Gupta
| Year of publication: |
2022
|
|---|---|
| Authors: | Chauhan, Shilpa ; Akhtar, Asif ; Gupta, Ashish |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-6703, ZDB-ID 2490487-9. - Vol. 14.2022, 2, p. 311-348
|
| Subject: | Customer experience | Customer loyalty | Customer satisfaction | Digital banking | Financial performance | Gamification | Internet banking | Kundenzufriedenheit | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Bank | Konsumentenverhalten | Consumer behaviour | Digitalisierung | Digitization | Kundenbindung | Customer retention | Internet |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-02-2021-0027 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013330620