Customer experience modeling: from customer experience to service design
| Year of publication: |
2012
|
|---|---|
| Authors: | Teixeira, Jorge ; Patrício, Lia ; Nunes, Nuno J. ; Nóbrega, Leonel ; Fisk, Raymond P. ; Constantine, Larry |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 23.2012, 3 (22.6.), p. 362-377
|