Customer experience quality: an exploration in business and consumer contexts using repertory grid technique
| Year of publication: |
2011
|
|---|---|
| Authors: | Lemke, Fred ; Clark, Moira ; Wilson, Hugh |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 39.2011, 6, p. 846-870
|