Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context

Prashant Chauhan and Samar Sarabhai

Year of publication:	2019
Authors:	Chauhan, Prashant ; Sarabhai, Samar
Published in:	International journal of management concepts and philosophy : IJMCP. - Olney, Bucks : Inderscience Enterprises, ISSN 1478-1484, ZDB-ID 2164930-3. - Vol. 12.2019, 2, p. 222-238
Subject:	customer experience \| omni-channel \| digital banking \| moments of truth \| customer journey \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour \| Indien \| India \| Electronic Banking \| Electronic banking \| Kundenzufriedenheit \| Customer satisfaction \| Bank \| Multikanalvertrieb \| Multichannel strategy \| Dienstleistungsqualität \| Service quality

Online Resource

Check full text access |

More access options

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10012105452

A service of the