Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Chidera Christian Ugwuanyi, Joseph Ikechukwu Uduji, Chukwunonso Oraedu
| Year of publication: |
2021
|
|---|---|
| Authors: | Ugwuanyi, Chidera Christian ; Uduji, Joseph Ikechukwu ; Oraedu, Chukwunonso |
| Published in: |
International journal of business and systems research : IJBSR. - Genève : Inderscience Enterprises, ISSN 1751-2018, ZDB-ID 2435974-9. - Vol. 15.2021, 4, p. 405-425
|
| Subject: | customer experience | perceived ease of use | PEOU | perceived usefulness | self-service technology | SST | Nigerian banking sector | PLS-SEM | systems/technology | Nigeria | Selbstbedienung | Self-service | Kundenzufriedenheit | Customer satisfaction | Bank | Electronic Banking | Electronic banking | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBSR.2021.115983 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012596125