Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Year of publication: |
2021
|
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Authors: | Ugwuanyi, Chidera Christian ; Uduji, Joseph Ikechukwu ; Oraedu, Chukwunonso |
Published in: |
International journal of business and systems research : IJBSR. - Genève : Inderscience Enterprises, ISSN 1751-2018, ZDB-ID 2435974-9. - Vol. 15.2021, 4, p. 405-425
|
Subject: | customer experience | perceived ease of use | PEOU | perceived usefulness | self-service technology | SST | Nigerian banking sector | PLS-SEM | systems/technology | Nigeria | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Bank | Electronic Banking | Electronic banking |
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