Customer identification : the missing link between relationship quality and supplier performance
Year of publication: |
2021
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Authors: | Mohan, Mayoor ; Nyadzayo, Munyaradzi W. ; Casidy, Riza |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 97.2021, p. 220-232
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Subject: | B2B customer identification | Commitment | Relationship quality | Social identity | Trust | WOM | WTP | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management | Vertrauen | Confidence | B-to-B-Marketing | Business-to-business marketing | Konsumentenverhalten | Consumer behaviour |
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