Customer input failures in service processes

Kaisa Seppänen, Janne Huiskonen and Henri Karppinen

Year of publication:	2014
Authors:	Seppänen, Kaisa ; Huiskonen, Janne ; Karppinen, Henri
Published in:	International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 17.2014, 4, p. 439-452
Subject:	service process \| service process quality \| customer input \| customer input failure \| customer resource \| customer management \| healthcare service process \| Dienstleistungsqualität \| Service quality \| Beziehungsmarketing \| Relationship marketing \| Prozessmanagement \| Business process management \| Konsumentenverhalten \| Consumer behaviour \| Kundenzufriedenheit \| Customer satisfaction \| Gesundheitsversorgung \| Health care \| Dienstleistung \| Services

Check Google Scholar |

More access options

In libraries world-wide (WorldCat)

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10010410864

A service of the