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Customer perception measures driving financial performance : theoretical and empirical work for a large decentralized banking group

Jan Eklöf, Katerina Hellström, Aleksandra Malova, Johan Parmler, Olga Podkorytova
Year of publication:
[2016]
Authors: Eklöf, Jan A. ; Hellström, Katerina ; Malova, Aleksandra ; Parmler, Johan ; Podkorytova, Olga
Publisher: [Stockholm] : Stockholm School of Economics
freely available
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