Customer perception of service quality and perceived price and fairness : a comparison between public and new private sector banks
Vinita Kaura, Chalasani S. Durga Prasad and Sourabh Sharma
| Year of publication: |
2013
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|---|---|
| Authors: | Kaura, Vinita ; Prasad, Chalasani S. Durga ; Sharma, Sourabh |
| Published in: |
Journal of strategic marketing. - Abingdon : Taylor & Francis, ISSN 0965-254X, ZDB-ID 1279794-7. - Vol. 21.2013, 6, p. 513-528
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| Subject: | service quality | tangibility | information technology | human behaviour | perceived price and fairness | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception | Konsumentenverhalten | Consumer behaviour | Privatwirtschaft | Private sector | Bank | Indien | India |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010207284