Customer Perceptions of Service Operations: Gestalt, Incident or Mythology?
| Year of publication: |
1997
|
|---|---|
| Authors: | Johns, Nick ; TYAS, PHIL |
| Published in: |
The Service Industries Journal. - Taylor & Francis Journals, ISSN 0264-2069. - Vol. 17.1997, 3, p. 474-488
|
| Publisher: |
Taylor & Francis Journals |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10010621243