Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets
| Year of publication: |
1996
|
|---|---|
| Authors: | Johns, Nick ; Tyas, Phil |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 16.1996, 3, p. 321-346
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