Customer reactions to conflict management : a review and empirical evidence from two service industries
Year of publication: |
2013
|
---|---|
Authors: | Ndubisi, Nelson Oly ; Malhotra, Naresh K. ; Miller, Gina L. |
Published in: |
Review of marketing research. - Bingley [u.a.] : Emerald, ISSN 1548-6435, ZDB-ID 2169037-6. - Vol. 10.2013, p. 63-96
|
Subject: | Dienstleistungssektor | Service industry | Bank | Gesundheitswesen | Health care system | Beschwerdemanagement | Complaint management | Konfliktregelung | Dispute settlement | Konsumentenverhalten | Consumer behaviour | Marketingmanagement | Marketing management |
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