Customer satisfaction: a mathematical framework for its analysis and its measurement

R. Ferrentino, C. Boniello

Year of publication:	2020
Authors:	Ferrentino, R. ; Boniello, C.
Subject:	Structural equations models \| Customer satisfaction \| Interpretation models \| Path diagram \| Partial least squares \| Kundenzufriedenheit \| Strukturgleichungsmodell \| Structural equation model \| Messung \| Measurement \| Partielle kleinste Quadrate \| Theorie \| Theory \| Kleinste-Quadrate-Methode \| Least squares method

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