Customer satisfaction and loyalty in e-markets : a PLS path modeling approach
Rolph E. Anderson and Srinivasan Swaminathan
| Year of publication: |
2011
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|---|---|
| Authors: | Anderson, Rolph E. ; Swaminathan, Srinivasan |
| Published in: |
Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 20346220. - Vol. 19.2011, 2, p. 221-234
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009884970