Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Mark Anthony Camilleri, Raffaele Filieri
| Year of publication: |
2023
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|---|---|
| Authors: | Camilleri, Mark Anthony ; Filieri, Raffaele |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 114.2023, p. 1-8
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| Subject: | Customer loyalty | Customer satisfaction | Information adoption model | Information quality | Information usefulness | Source credibility | Kundenzufriedenheit | Konsumentenverhalten | Consumer behaviour | Informationsverhalten | Information behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Informationswert | Information value | Online-Handel | Online retailing | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103575 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014439971