Customer satisfaction measurement using SERVQUAL model, integration Kano and QFD approach in an educational institution
Arash Apornak
| Year of publication: |
2017
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|---|---|
| Authors: | Apornak, Arash |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 21.2017, 1, p. 129-141
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| Subject: | customers' satisfaction | quality function deployment | QFD | Kano model | service quality | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011748585