//-->
Die Bewältigung von Produktkrisen : ein Vergleich von Beschwerde-, Reklamations- und Rückrufsituationen
Grunwald, Guido, (2008)
Consumer capitalism : politics, product markets, and firm strategy in France and Germany
Trumbull, Gunnar, (2006)
Consumer and quality
Murthy, Dodaballapur Bhoga Narasimha, (2001)
Customer satisfaction planning : ensuring product quality and safety within your MRP/ERP systems
Hirata, Thomas T., (2008)