Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Jacqueline van Beuningen; Ko de Ruyter; Martin Wetzels; Sandra Streukens
| Year of publication: |
2009
|
|---|---|
| Authors: | Beuningen, Jacqueline van ; Ruyter, Ko de ; Wetzels, Martin ; Streukens, Sandra |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 11.2008/09, 4, p. 407-428
|
| Subject: | Selbstbedienung | Self-service | Elektronisches Handelssystem | Electronic trading | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Niederlande | Netherlands |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003853607