How consumers respond to embarrassing service encounters : a dehumanization perspective
Yixia Sun, Xuehua Wang, JoAndrea Hoegg, and Darren W. Dahl
| Year of publication: |
2023
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|---|---|
| Authors: | Sun, Yixia ; Wang, Xuehua ; Hoegg, JoAndrea ; Dahl, Darren W. |
| Published in: |
Journal of marketing research. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7193, ZDB-ID 2066604-4. - Vol. 60.2023, 4, p. 646-664
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| Subject: | embarrassment | self-service | mechanistic service | dehumanization | Konsumentenverhalten | Consumer behaviour | Selbstbedienung | Self-service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/00222437221130721 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014322141