Customer service essentials : lessons for Africa and beyond

Robert E. Hinson, Ogechi Adeola, Kojo Oppong Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartes

"Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book"--

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Year of publication:	[2019]
Authors:	Hinson, Robert ; Adeola, Ogechi ; Nkrumah, Kojo Oppong ; Agyinasare, Charles ; Adom, Kwame ; Amartes, Abednego Feehi Okoe
Publisher:	Charlotte, NC : Information Age Publishing, Inc.
Subject:	Kundenservice \| Customer service \| Dienstleistungsqualität \| Service quality \| Kundenbindung \| Customer retention \| Erfolgsfaktor \| Success factor \| Afrika \| Africa
Description of contents:	Table of Contents [gbv.de]

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Extent:	xi, 247 Seiten
Type of publication:	Book / Working Paper
Type of publication (narrower categories):	Fallstudie ; Case study
Language:	English
Notes:	Includes bibliographical references
ISBN:	978-1-64113-685-3 ; 978-1-64113-686-0 ; 9781641136877 ; 978-1-64113-687-7
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012101562