Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Yi-Mu Chen; Tseng-Lung Huang
| Year of publication: |
2015
|
|---|---|
| Authors: | Chen, Yi-Mu ; Huang, Tseng-Lung |
| Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 2126179-9. - Vol. 14.2015, 3, p. 220-238
|
| Subject: | attribution theory | chain stores | pseudorelationship | relationship orientation | service provider-consumer relationship | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Lieferkette | Supply chain | Handelskette | Retail chain | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011383851