Dealing with customer misbehaviour : employees' tactics, practical judgement and implicit knowledge
Per Echeverri; Nicklas Salomonson; Annika Åberg
| Year of publication: |
2012
|
|---|---|
| Authors: | Echeverri, Per ; Salomonson, Nicklas ; Åberg, Annika |
| Published in: |
Marketing theory. - London [u.a.] : Sage, ISSN 1470-5931, ZDB-ID 22015401. - Vol. 12.2012, 4, p. 427-449
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010076091