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Dedication versus flexibility in field service operations

by Fikri Karaesmen, Frank van der Duyn Schouten and Luk N. van Wassenhove
Year of publication:
1998
Authors: Karaesmen, Fikri ; Duyn Schouten, Frank A. van der ; Van Wassenhove, Luk N.
Publisher: Tilburg
Subject: Dienstleistungsqualität | Service quality | Theorie | Theory
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In German libraries (KVK)
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