Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service
Soyoung Oh, Honggeun Ji, Jina Kim, Eunil Park, Angel P. del Pobil
| Year of publication: |
2022
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| Authors: | Oh, Soyoung ; Ji, HongGeun ; Kim, Jina ; Park, Eunil ; Pobil, Angel Pasqual del |
| Published in: |
Information technology & tourism. - New York, NY [u.a.] : Cognizant Communication, ISSN 1943-4294, ZDB-ID 2099258-0. - Vol. 24.2022, 1, p. 109-126
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| Subject: | Expectation-confirmation theory | Deep learning | Multimodality | Customer satisfaction | Kundenzufriedenheit | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Künstliche Intelligenz | Artificial intelligence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s40558-022-00222-z [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013164659