Defections, Discourse and Devotion: Some Propositions on Customer Desertion, Dialogue and Loyalty
| Year of publication: |
2003
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|---|---|
| Authors: | Hulbert, James ; Pitt, Leyland ; Ewing, Mike |
| Published in: |
Journal of general management. - Henley-on-Thames : The Braybrooke Press, ISSN 0306-3070, ZDB-ID 188363x. - Vol. 28.2003, 3, p. 43-51
|