Defining business process improvement metrics based on BPM life cycle and process mining techniques
Zineb Lamghari, Maryam Radgui and Rajaa Saidi, Moulay Driss Rahmani
| Year of publication: |
2019
|
|---|---|
| Authors: | Lamghari, Zineb ; Radgui, Maryam ; Saidi, Rajaa ; Rahmani, Moulay Driss |
| Published in: |
International journal of business process integration and management : IJBPIM. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-8763, ZDB-ID 2193360-1. - Vol. 9.2019, 2, p. 107-133
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| Subject: | business process management | BPM | business process types | BPM life cycle | key performance indicators | performance metrics | process mining | support BP | management BP | operational BP | Prozessmanagement | Business process management | Performance-Messung | Performance measurement | Workflow-Management-System | Workflow management system | Lebenszyklus | Life cycle | Betriebliche Kennzahl | Financial ratio |