Defining the relationship between IT Service management and knowledge management : towards improved performance
Iman Baradari, Maryam Shoar and Navid Nezafati
| Year of publication: |
2023
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| Authors: | Baradari, Iman ; Shoar, Maryam ; Nezafati, Navid |
| Published in: |
Knowledge management research & practice : KMRP ; an official journal of the OR Society. - London [u.a.] : Taylor & Francis, ISSN 1477-8246, ZDB-ID 2115866-6. - Vol. 21.2023, 2, p. 384-396
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| Subject: | fuzzy cognitive map | IT service management | itil processes | key performance indicator | knowledge management | Wissensmanagement | Knowledge management | Performance-Messung | Performance measurement | Dienstleistungsmanagement | Service management | Fuzzy-Set-Theorie | Fuzzy sets | Prozessmanagement | Business process management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14778238.2021.1903349 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014283843