Determinants of quality and efficiency performance in service operations
Jayanath Jayaram (Department of Management Science, Moore School of Business, University of South Carolina, Columbia, South Carolina, USA) and Kefeng Xu (Department of Management Science and Statistics, College of Business, University of Texas at San Antonio, San Antonio, Texas, USA)
| Year of publication: |
2016
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|---|---|
| Authors: | Jayaram, Jayanth ; Xu, Kefeng |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 36.2016, 3, p. 265-285
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| Subject: | Service | Knowledge management | Human resources management | Service quality | Dienstleistungsqualität | Personalmanagement | Human Resource Management | Wissensmanagement | Dienstleistungssektor | Service industry | Qualitätsmanagement | Quality management | Dienstleistungsmanagement | Service management | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-03-2014-0122 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011558879