Deriving trust-supporting design knowledge for AI-based chatbots in customer service : a use case from the automotive industry
Martin Sonntag, Jens Mehmann, and Frank Teuteberg
| Year of publication: |
2023
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|---|---|
| Authors: | Sonntag, Martin ; Mehmann, Jens ; Teuteberg, Frank |
| Published in: |
Journal of organizational computing and electronic commerce. - New York, NY : Routledge, Taylor and Francis Group, ISSN 1532-7744, ZDB-ID 2008078-5. - Vol. 33.2023, 3/4, p. 178-210
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| Subject: | AI-based chatbot | customer service | design science research | trust signal | Kfz-Industrie | Automotive industry | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Künstliche Intelligenz | Artificial intelligence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10919392.2023.2276631 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014554236