More than a bot? : the impact of disclosing human involvement on customer interactions with hybrid service agents
Ulrich Gnewuch, Stefan Morana, Oliver Hinz, Ralf Kellner, Alexander Maedche
| Year of publication: |
2024
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|---|---|
| Authors: | Gnewuch, Ulrich ; Morana, Stefan ; Hinz, Oliver ; Kellner, Ralf ; Mädche, Alexander |
| Published in: |
Information systems research : ISR. - Linthicum, Md. : INFORMS, ISSN 1526-5536, ZDB-ID 2027203-0. - Vol. 35.2024, 3, p. 936-955
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| Subject: | artificial intelligence | chatbot | communication style | customer service | human involvement disclosure | human–AI collaboration | hybrid service agent | Künstliche Intelligenz | Artificial intelligence | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Agentenbasierte Modellierung | Agent-based modeling |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/isre.2022.0152 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015192713