Determinant of customer satisfaction and loyalty in using online shopping applications
Adjeng Mariana Febrianti, Ruth Margaret Violenta Sihombing, Salsabila Jannatain Catur Soetjipto
| Year of publication: |
2022
|
|---|---|
| Authors: | Febrianti, Adjeng Mariana ; Sihombing, Ruth Margaret Violenta ; Soetjipto, Salsabila Jannatain Catur |
| Subject: | Perceived Value | Relational Quality | Customer Satisfaction | Loyalty | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.20525/ijrbs.v11i2.1609 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013350805