Determinants of customer loyalty for social networking sites
Year of publication: |
2010
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Authors: | Gu, Rui ; Oh, Lih-bin ; Wang, KanLiang |
Published in: |
Exploring the grand challenges for next generation e-business : 8th Workshop on E-Business, WEB 2009, Phoenix, AZ, USA, December 15, 2009 ; revised selected papers. - Berlin : Springer, ISBN 978-3-642-17448-3. - 2010, p. 206-212
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Subject: | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Online-Marketing | Internet marketing | Konsumentenverhalten | Consumer behaviour | Kundenbindung | Customer retention |
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