Determinants of holistic passenger experience in public transportation : scale development and validation

Rajesh Ittamalla, Daruri Venkata Srinivas Kumar

Year of publication:	2021
Authors:	Ittamalla, Rajesh ; Kumar, Daruri Venkata Srinivas
Published in:	Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 61.2021, p. 1-10
Subject:	Cognitive \| Emotions \| Holistic passenger experience \| Public transportation \| Scale development \| Öffentlicher Nahverkehr \| Local public transport \| Öffentlicher Verkehr \| Public transport \| Emotion \| Kognition \| Cognition \| Dienstleistungsqualität \| Service quality \| Konsumentenverhalten \| Consumer behaviour \| Experiment \| Personenverkehr \| Passenger transport \| Messung \| Measurement

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