Determinants of relationship quality and customer loyalty in retail banking : evidence from Nigeria
Ernest Emeka Izogo, Abdi Reza and Ike-Elechi Ogba and Chukwunonso Oraedu
| Year of publication: |
2017
|
|---|---|
| Authors: | Izogo, Ernest ; Reza, Abdi ; Ogba, Ike-Elechi ; Praedu, Chukwunonso |
| Published in: |
African journal of economic and management studies : AJEMS. - Bingley : Emerald, ISSN 2040-0705, ZDB-ID 2556176-5. - Vol. 8.2017, 2, p. 186-204
|
| Subject: | Nigeria Customer loyalty | Expertise | Information sharing | Customer orientation | Relationship quality | Beziehungsmarketing | Relationship marketing | Nigeria | Privatkundengeschäft | Personal banking | Konsumentenverhalten | Consumer behaviour | Bankmarketing | Bank marketing | Bank | Dienstleistungsqualität | Service quality | Kundenbindung | Customer retention | Lieferantenmanagement | Supplier relationship management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/AJEMS-01-2016-0011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011734900