Determining directions of service quality management using online review mining with interpretable machine learning
Jongkyung Shin, Junegak Joung, Chiehyeon Lim
| Year of publication: |
2024
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| Authors: | Shin, Jongkyung ; Joung, Junegak ; Lim, Chiehyeon |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 118.2024, Art.-No. 103684, p. 1-11
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| Subject: | Customer needs | Customer reviews | Explainable artificial intelligence | Feature importance | Interpretable machine learning | Service management | Künstliche Intelligenz | Artificial intelligence | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Kundenzufriedenheit | Customer satisfaction | Data Mining | Data mining |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103684 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015069592