Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encounters
Thorsten Gruber; Isabelle Szmigin and Roediger Voss
| Year of publication: |
2009
|
|---|---|
| Authors: | Gruber, Thorsten ; Szmigin, Isabelle ; Voss, Roediger |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 23.2009, 6, p. 422-435
|
| Subject: | Kundenservice | Customer service | USA | United States | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525715