Developing a maturity model for service systems in heavy equipment manufacturing enterprises
Alexander Neff; Florian Hamel; Thomas Ph. Herz; Falk Uebernickel; Walter Brenner ...
| Year of publication: |
2014
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|---|---|
| Authors: | Neff, Alexander ; Hamel, Florian ; Herz, Thomas Ph. ; Uebernickel, Falk ; Brenner, Walter |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 51.2014, 7, p. 895-911
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| Subject: | Service science | Information systems | Service systems | Maturity model | Design science research | Informationssystem | Information system | Dienstleistung | Services | Betriebliches Informationssystem | Business intelligence system | Dienstleistungsmanagement | Service management | Prozessmanagement | Business process management | IT-Dienstleister | IT service provider |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010431280