Developing a maturity model for service systems in heavy equipment manufacturing enterprises
Year of publication: |
2014
|
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Authors: | Neff, Alexander ; Hamel, Florian ; Herz, Thomas Ph. ; Uebernickel, Falk ; Brenner, Walter |
Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 51.2014, 7, p. 895-911
|
Subject: | Service science | Information systems | Service systems | Maturity model | Design science research | Forschung | Research | Dienstleistung | Services | Informationssystem | Information system | Wissenschaft | Science | Fälligkeit | Maturity |
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