Developing a quality prioritization procedure for IPTV service
Wan Seon Shin, Ho-Kyoung Lee, Kwang-Jae Kim, Byung Do Chung
| Year of publication: |
June 2017
|
|---|---|
| Authors: | Shin, Wan Seon ; Lee, Ho-Kyoung ; Kim, Kwang-jae ; Chung, Byung Do |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 11.2017, 2, p. 427-449
|
| Subject: | IPTV | Service quality | Prioritization | AHP | Kano model | Dienstleistungsqualität | AHP-Verfahren | AHP approach | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11628-016-0309-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011732394