Customer satisfaction of the third-party logistics enterprise based on AHP : a case study
Xu Xiaomin, Liu Yi
| Year of publication: |
January-March 2017
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| Authors: | Xiaomin, Xu ; Liu, Yi |
| Published in: |
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5726, ZDB-ID 2425005-3. - Vol. 10.2017, 1, p. 68-81
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| Subject: | Analytic Hierarchy Process | Customer Satisfaction | Service Quality Model | Service Quality | Third-party Logistics | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | AHP-Verfahren | AHP approach | Logistikunternehmen | Logistics provider | Qualitätsmanagement | Quality management | Logistik | Logistics | Lieferkette | Supply chain |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJISSCM.2017010105 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011655532